According to “The Phrase Finder,” newspaper editor Arthur Brisbane first coined the expression, “Use a picture. It’s worth a thousand words,” in March 1911 when addressing the Syracuse Advertising Men’s Club (somewhere along the line it was attributed to ancient philosophers, but that’s a topic for somebody else’s blog).
If a picture is worth one thousand words then a link must be worth 10,000 don’t you think?
For more than a year, I’ve updated you on several Capitol Corridor Joint Powers Authority projects including our Automated Ticket (ATV) hand-held device pilot and the upcoming Wi-Fi installation. No doubt you’ve also heard about Capitol Corridor’s upward trend of increased ridership or funding for new trains cars. Recently, my staff shared several links with me of broadcast and print news stories that did a solid job of showing viewers these very topics:
• This news coverage about the 14% increase in ridership train ridership—specifically in reference to the growth that the Capitol Corridor experienced this winter—does a great job in capturing why customers choose riding trains over driving;
• A story about our announcement to offer free Wi-Fi on our trains by the end of the year conveys the excitement and anticipation of our passengers for this upcoming service;
• A recent travel article about the City of Suisun on sfgate.com poetically weaved the Capitol Corridor service into its feature about this quaint delta town, and
Get On Board (formerly Message to Riders)
Number 43 ● July 2011
Dear Valued Riders:
The year is half over and I have a lot of news to share. First the very good news! Last month Governor Brown passed the State budget, which means State funding for Capitol Corridor operations is secure for this fiscal year. In addition, the budget provides the required match for the federal funding allocated for new rail cars. You may remember my May announcement of the U.S. Department of Transportation’s award of $68 million for state-of-the-art rail cars. Securing that federal grant depended on a State match, so the Governor’s budget is welcome news for passenger rail services throughout California. The next steps to procure these new cars are to develop and execute the agreement obligating the $68 million to the State of California.
The Capitol Corridor Joint Powers Authority (CCJPA) is especially thrilled to expand our rail car fleet as our upward performance trend is now at sixteen consecutive months where ridership and revenue have exceeded prior year monthly results. We need more rail cars to accommodate both our new and loyal customers.
Speaking of expansion, in November the Capitol Corridor will add another stop in the Silicon Valley. Caltrain is expected to complete their renovations and add a grade-separated center platform at the Caltrain Santa Clara Station in Fall 2011. Stopping at this station means Capitol Corridor trains will serve customers going to the San Jose/Mineta International Airport and Santa Clara University.
Also, we expect the Capitol Corridor wireless project will be completed, which means free internet access for our riders by the end of 2011! Currently, the prototype trains are being outfitted with wireless equipment. Once these trains are fine tuned, tested internally and pass muster, the rest of our fleet will be equipped.
Thanks for Fighting Hunger this Year!
We are grateful that so many people once again stepped up to the community plate to “Fight Hunger One Stop at Time.” We are proud to announce that this year’s food drive exceeded the results from last year’s efforts. Of the seven Capitol Corridor/Amtrak stations that hosted bins, similar to last year, Sacramento yielded the most donations. Donors who used that station gave 680 of the 1231 total pounds of food collected during the Fight Hunger One Stop at a Time campaign. In fact, donations in the smaller communities were up compared to last year as well:
• Davis Station donations went up 49 percent
• Martinez 54 percent; and in
• Emeryville we collected an amazing 207 percent more food!
Bikes on Board
A great number of our customers use bikes to access our trains to reach their final destination. While we welcome this green mode of transport, the CCJPA’s number one goal is the safe transport of passengers to their destinations. Our top priority, which is shared by Amtrak, our operating partner, is passenger and employee safety while traveling on Capitol Corridor trains. Safe bicycle storage on board Capitol Corridor trains is not only our concern, it is a requirement of federal regulatory agencies which govern passenger train travel, and therefore, we have raised our collective attention to on-train bicycle storage.
The demand for on-train bike storage space is tracking very closely with the recent rise in fuel costs as well as the continued surge in ridership. As such, the need for more bike storage space is at a premium on many Capitol Corridor trains. To this end we are working with Caltrans, the entity that owns the railcars, and Amtrak to address bikes on board–not only to increase bike capacity on Capitol Corridor trains, but on a new bicycle policy as well. This new policy is being developed by a working group consisting of CCJPA and Amtrak staff, plus Capitol Corridor bicycle users. We expect to roll out this new policy in the coming months.
When it comes to bicycle storage, there are individual measures which help our bicycle-using passengers collectively retain as much on-train bicycle capacity as possible. In addition, we recognize that many cyclists have solid suggestions to help create bicycle storage capacity on the train, so we welcome your constructive ideas. If you’d like to pass along your bike storage idea, feel free to contact us at trains@capitolcorridor.org.
Rail Safety
Finally, I must speak to the recent spike of delays caused by trespasser incidents on our corridor. In June the Capitol Corridor experienced four trespasser incidents—three were fatalities—and we’ve had one fatality in July so far. These incidents are almost always avoidable and are devastating to the loved ones of the deceased, train crew members and the passengers onboard the trains. When near railroad tracks please follow rail safety practices:
Cross safely! The only safe place to cross railroad tracks is at a public crossing—designated by safety signs. Look both ways and listen before crossing train tracks. Expect a train at any time. Don’t be distracted. Turn your cell phone and iPod or other MP3 players off when you’re near train tracks; texting or checking your emails can also be deadly distractions near the tracks. Trains are quieter than you think, go faster than they appear, and do not run on set schedules. Never race a train. If you see a train coming, don’t try to ‘beat’ it, stay off the tracks. Also, an approaching train will always be closer and moving faster than you think Avoid trespassing. Tracks, trestles and train yards are all private property. For your safety, we ask you to avoid socializing or ‘hanging out’ near railroad tracks.
Remember: Rail and recreation don’t mix! Never walk, bike, jog, or run down a train track; it’s illegal and it’s dangerous. By the time a locomotive engineer can see a person or a vehicle on the tracks, it is too late because trains can’t swerve! The train cannot stop quickly enough to avoid a collision.
In conclusion, despite the recent spike in these tragedies, I am thankful for the overall positive year we have had so far. We are fortunate that we have a solid fiscal structure, more riders on our trains and we’ve maintained the number one spot for on-time performance this year.
Thank you for your continued loyalty to the Capitol Corridor service. We strive to deliver you, our paying customer, a high-quality transportation experience. We welcome your comments; feel free to contact us via capitolcorridor.org or at 877-974-3322.
Thank you for riding the Capitol Corridor!
David B. Kutrosky
CCJPA Managing Director
Check out our video of last week’s Fight Hunger food drive kickoff.
Many thanks to our riders, especially to Geoff McLennan, Chuck Robuck and Marilyn Sommerdorf for encouraging so many to donate food on Day 1 of our drive!
June 1 and 2 Delays The Capitol Corridor Management team considers safety and the safe operation of trains as our top priority. One initiative to ensure safety on trains is “Efficiency Testing” conducted by our host railroad. You may have been on our trains on June 1st and 2nd when numerous Capitol Corridor trains were delayed because of mandatory railroad Efficiency Testing.
Efficiency Testing is prescribed by the Federal Railroad Administration. These unannounced tests are staged by railroad management. By law, all railroad train crews, including Capitol Corridor crews, must be randomly tested. When tested, train crews may be asked to produce all required rule books and documents to ensure they are up to date and in good order and crews may be quizzed on railroad rules. Tests are random and unannounced, so there is no way to predict when or where a random test will be held.
While not a frequent event, testing does occur on small scale every month, or in larger exercises like the ones that took place on June 1st and 2nd that test multiple train crews, which did cause delays. Capitol Corridor staff is committed to work with Amtrak and Union Pacific, our host railroad, to keep trains moving with minimal impact to our schedules within the framework of the FRA and railroad rules.
To add to everyone’s stress level, Amtrak also experienced ticket system and passenger display sign outages on June 2. Fortunately, those outages have been addressed.
We know that you have come to rely on the Capitol Corridor to get you where you need to go and we want to maintain your confidence in the 95 % on-time performance we have worked to achieve these past two years.
Transportation options are a choice, and I am grateful that you choose to ride the Capitol Corridor. Thank you for your understanding and patience.
“Fight Hunger One Stop at a Time” Launch
On a community-related note, early on June 1 we launched the second annual “Fight Hunger One Stop at a Time” food drive. This is the most expansive food drive in California, involving eight counties, seven food banks and six staffed Capitol Corridor/Amtrak stations. Our goal is to help families in need from Placer County to Silicon Valley. School breakfast/lunch programs are not available for kids during the summertime when school is out.
As part of our launch to build public awareness about the food drive, I took the train to Sacramento Valley Station to thank the passengers from Placer County as they lined up to drop food donations to help families in need. Residents from the City of Sacramento, watching the footage from early morning news casts, came from their homes to donate as well.
On Monday, June 6, the “CC Riders” are sponsoring a community food drop off event at the Auburn/Conheim Station at 6:30 p.m. If you’re a Placer County resident, please bring a non-perishable food item to help replenish the Placer Food Bank!
We would love to exceed the nearly half a ton of food we collected last year for families in need. Again I write: If each passenger decides to donate at least one food item during our campaign, think of the tens of thousands of people we can help to feed!
Capitol Corridor & Amtrak to Fight Hunger One Stop at a Time
Fighting hunger and helping those in need is a worthy cause the CCJPA and Amtrak are eager to support. Once again, we will partner with Northern California food banks Sacramento to Silicon Valley to help “Fight Hunger One Stop at a Time” from .
From June 1 to June 15, 2011, Capitol Corridor and Amtrak will have food collection bins at staffed Amtrak/Capitol Corridor stations. You can find the list of staffed stations, links to make online donations and other details about the campaign here.
Last year, with your help we were able to collect nearly half a ton of food for those in need, especially families with children who depend on school-provided meals. Please help us Fight Hunger this June. If each passenger decides to donate at least one food item during our campaign, think of the tens of thousands of people we can help to feed!
Welcome to Capitol Corridor Joint Powers Authority’s official blog: “Get On Board with David Kutrosky” While I’m not addicted to my PDA, I do put it to good use. I often use it to catch up on blogs that my peers post and I each time I do, I’m inspired to create my own. This relatively new way for me to communicate will enable me to exchange comments with an on-line audience.
While I plan to continue publishing my quarterly “Message to Riders” for the segment of our riders who aren’t on the grid, the on-line version of “Message to Riders” will have this newer platform. Also, you’ll notice that the previous editions of “Message to Riders” are archived here.
Evolving my messages into a blog will give many of you timely status updates as well as an opportunity to post comments on my blog page. I intend to explore a new topic every two weeks, including brief updates about Capitol Corridor projects and public transportation in general.
We would like to extend our apologies for delays experienced on Train 524, Friday, March 25 and Train 523 yesterday, Monday, March 28. Some passengers have experienced long delays and train cancellations. This is not the level of service you expect from the Capitol Corridor, and falls well below the quality of service we work to provide you.
We have a clear understanding of the inconveniences delayed or canceled trains can cause, and for that we apologize.
A few of the morning trains, Train 523 in particular, have been directly or indirectly delayed by these mechanical issues last week or yesterday. Please rest assured that these back-to-back mechanical issues are being addressed with the Amtrak mechanical team and we are taking steps to monitor and avoid repeated events like this in the future.
We worked hard to achieve an average 95+% on-time performance for 2010, which is the best in the Amtrak-operated system.
Despite these recent delays, we remain committed to maintain that level of on-time service to our passengers and will work closely with our operating partners to bring you the service you’ve come to expect.
David B. Kutrosky
Managing Director
Capitol Corridor Joint Powers Authority
Dear Riders:
On behalf of the team at Capitol Corridor Joint Powers Authority (CCJPA), I’d like to wish you a joyful holiday season! In fact, if you’re on Train 538 on December 7th or Train 544 (between San Jose and Martinez) on December 9th come join me in the Café Car—where we will host our quarterly Rider Appreciation Events—so I may extend my season’s greetings to you in person!
The holiday season is often the time one reflects on the high points of the year while preparing for the next. From our perspective, the CCJPA has much to be thankful for this past year. Despite a shaky start, we’re ending 2010 on a positive note. Because of new and loyal passengers, ridership and revenue are steadily climbing. Our host railroad, Union Pacific Railroad (UPRR), has helped us achieve a stellar on-time performance (OTP) of 96%, which continues to make Capitol Corridor the nation’s OTP leader. We are pleased that this year you, the passengers, rated Capitol Corridor and Amtrak, our operating partner, the highest satisfaction levels since we began the bi-annual on-board surveys over ten years ago.
Completed Projects
Part of our customer service strategy is to improve communications with our riders and enhance security and safety on our trains, in the stations and along our corridor. Our 2010 projects included:
Introducing Capitol Corridor’s E-Updates program so passengers may receive real-time schedule changes and service alerts. More than 270 riders have visited capitolcorridor.org to sign up for this free service.
Replacing the wall display board in the Sacramento station as well as the Passenger Informational Digital Signs (PIDS) at each station along the corridor. The new signs can carry more text and are easier to read.
Using Proposition 1B (the voter-approved transportation bond) money to fund the completion of new fencing in Richmond and Oakland-Jack London Square which will help deter trespassers.
Deploying our hand-held automated ticketing validation (ATV) device pilot program.
Looking Ahead In 2011
The CCJPA is committed to working with our service partners to retain and attract new riders, enhance passenger safety, maintain excellent service reliability and provide superior customer service. In 2011, we plan to:
Use Proposition 1B funds toward installing fences at other UPRR-identified areas to prevent trespassers.
Full deployment of ATV devices on all trains. The goal of the ATV project is to improve ease of ticketing for passengers. Implementation of these devices lays the groundwork for print-at-home ticketing once Amtrak launches its “E-ticketing” program.
Work with Amtrak to install a wireless system onboard our train cars so our passengers may have free access to the internet while riding our trains.
Changes to the Board CCJPA Introduces New Chair and Vice-Chair
On November 17, the CCJPA Board of Directors unanimously voted in Director Bob Franklin as CCJPA Chair and Jim Spering as CCJPA Vice Chair for the 2011-2012 term. Chair Franklin, who represents part of Contra Costa and Alameda counties, will have the distinction of concurrently serving as the Bay Area Rapid Transit District Board President in 2011 as well. He has served on both Boards since 2004 and brings a wealth of transportation and green initiatives to the dais. Vice Chair Spering is fondly known as the “father of Capitol Corridor” as he played a key role in establishing the service. He represents Solano County Board of Supervisors.
Farewell to Directors Dickinson, Augustine and Chu
Three members of CCJPA’s 16-member board will be leaving us in 2011: Roger Dickinson, Len Augustine and Dean Chu.
I extend hearty congratulations to CCJPA Director Roger Dickinson, a leading progressive voice on the Sacramento County Board of Supervisors, who was recently elected to represent the 9th Assembly District. He has served on the CCJPA Board since 2000.
I wish all the best to Director Augustine, who in July of this year announced his decision to retire and to not run for re-election. As former chair of the Solano Transportation Authority and long-time Mayor of Vacaville, the CCJPA benefited from his years of public service and transit leadership.
Finally, I want to thank Dean Chu, Metropolitan Transportation Commissioner and former City of Sunnyvale Mayor, for his role in representing Santa Clara County on the CCJPA Board. Director Chu will finish his tenure on our board at the end of 2010. This was his second term on our Board as he also served as a CCJPA Director in 2006 and 2007.
Act Now! Support Parity Between Parking & Transit Commuter Benefits
Does your employer offer you pre-tax transit benefits? If you’re one of the thousands of employees who take advantage of the IRS increased transit benefit of $230/month, you may want to act today to help preserve it. The increased transit benefit, which puts it equal to the parking benefit, is set to expire on December 31, 2010. Please visit preservethelimit.com to add your voice to the thousands of others who have emailed their Congressperson or Senator asking them to permanently enact the $230 pre-tax transit limit.
Happy Holidays
Let me again wish you a joyful holiday season and extend our gratitude for your continued loyalty. We hope that we have succeeded in making your Capitol Corridor experience a pleasant one. Our continued goal is to deliver you, the paying customer, a high-quality transportation experience. If I don’t see you on one of our trains, please contact us via capitolcorridor.org or at 877-974-3322 to let us know how we’re doing!
Season’s greetings,
David B. Kutrosky
CCJPA Managing Director
Dear Riders:
Greetings from the Capitol Corridor team! As seasons change it serves to remind me that it’s time to send an updated Message to Riders.
Although temperatures didn’t rise much this summer, Capitol Corridor’s performance and ridership did! Ridership began trending upward in May with a 1.4% increase compared to the same period in 2009. In June, ridership jumped 7%. Additionally, a remarkable 5% more riders chose to ride the train instead of drive their cars in both July and August.
Also in July and August, the Capitol Corridor attained a 97% and 96% on-time performance respectively—the best in our history. Kudos to the Union Pacific Railroad (UPRR) and Amtrak, our rail partners, for helping us achieve this milestone!
Tips for Riders
With more people on the trains, here are a few of our top tips to help your experience on Capitol Corridor go smoother:
Please be ready to present your ticket to the conductor once you are seated, or to the motorcoach bus driver at the time of boarding. Even if you are a frequent rider, hold a multi-ride ticket and are familiar with the conductor or driver, you must still present your ticket every time.
It’s a good idea to purchase tickets in advance and arrive early at stations as parking is limited at many stations.
Please make sure to have a valid government-issued identification card with you when purchasing tickets and at all times when riding the train.
Riders are limited to two pieces of carry-on baggage. Each carry-on bag must weigh less than 50 pounds and be tagged with your name and address.
We ask that you be considerate of your fellow passengers and keep your shoes off the seats.
September is Rail Safety Month in California
California lawmakers have designated September as “Rail Safety Month.” The Capitol Corridor Joint Powers Authority (CCJPA) is working with Amtrak, Union Pacific and Caltrans Division of Rail staff to build public awareness about safety near railroad tracks. Rail Safety Month gives us the opportunity to remind the public that they need to keep safety in mind each time they approach a rail crossing—trains can’t swerve to avoid people walking, playing or illegally crossing railroad tracks.
Since the very first Rail Safety Month was declared in 2009, rail trespassing incidents involving Capitol Corridor trains decreased 58% compared to the prior year. We want that trend to keep spiraling downwards, so we ask that you please follow these safety precautions and share them with your friends and family:
Cross tracks ONLY at designated pedestrian or roadway crossings. Observe and obey all warning signs and signals.
Make sure to look both ways when crossing railroad tracks at designated walkways. If you see a train coming, don’t try to ‘beat’ it, stay off the tracks.
Always expect a train at every railroad crossing intersection. Freight trains do not travel on a predictable schedule and schedules for passenger trains change.
If there are rails on the railroad ties, assume that the track is in use, even if there are weeds or the track looks “rusty.”
Modern trains are quieter than ever, with no telltale “clackety-clack” sound. They can move in either direction at any time. Also, an approaching train will always be closer and moving faster than you think.
Don’t socialize on or near train tracks.
Remember:
Stay off the tracks, stay alive!
CCJPA Seeks Federal High Speed Intercity Passenger Rail Funds to Improve Service
In my June Message to Riders, I shared CCJPA’s investment plan to enhance our service. On August 5th we threw our hat in the competitive grant process ring for the Fiscal Year 2010 (FY 2010) Federal Railroad Administration (FRA) High Speed Intercity Passenger Rail (HSIPR) funding awards. CCJPA submitted an application for $57 million that if awarded, will allow us to increase service frequency between Auburn and Sacramento by adding one additional round trip as well as improve reliability between Fremont and Newark. If we are successful in getting FRA HSIPR dollars, UPRR will commit $10 million of their own resources to complete the track upgrades for the added train to/from Auburn. This match of private funding helps put the CCJPA’s application on the competitive edge as it shows this project can create jobs and be up-and-running sooner rather than later.
Our application also includes upgrades for our South Bay passengers as well. We hope to get funding to lengthen the Fremont platform, which will improve train meets at that station. The improvements include connecting the sidings between Mowry Avenue and Automall Parkway, which will improve reliability for trains operating between Oakland and San Jose.
These FY2010 project applications set the groundwork to link the Capitol Corridor to the future High Speed Rail system at Sacramento and San Jose stations.
Get Connected to Capitol Corridor!
This summer, the CCJPA team enhanced communications with our passengers by migrating to a new digital subscription service that allows users to subscribe to one or more Capitol Corridor-related topics. Through the E-Updates programs you’ll still get the CC Rail e-newsletter, but you can also sign up to receive schedule changes and service alerts. Service alerts for major train delays can be delivered to you via email or SMS text messages.
Thank you for your continued loyalty. We strive to be your preferred travel choice. Many of you ride our trains for business travel and we hope you choose Capitol Corridor for your leisure travel as well. Take advantage of the discounts we are offering to seniors, families with kids, group travel, and A’s and Raider fans. Details of all our discounted promotions can be found at capitolcorridor.org.
We consider customer service and passenger safety to be our top priorities. Our goal is to deliver you, the paying customer, a high-quality transportation experience. We’d like to know if we are successful in meeting that goal. Let us know how we are doing via our website at capitolcorridor.org or by phone at 1-877-9-RIDECC.
Sincerely,
David B. Kutrosky
CCJPA Managing Director
Dear Riders -
This is only my third message since taking the helm of Capitol Corridor and I’m stunned to realize that 2010 is nearly at its midway mark! I have much to share in this latest “Message to Riders.”
Fight Hunger – One Stop at a Time
The Capitol Corridor Joint Powers Authority (CCJPA), in partnership with our colleagues at Amtrak and six northern California food banks, will embark on its very first food drive to help “Fight Hunger – One Stop at a Time.” From June 1 to June 15, 2010, Capitol Corridor and Amtrak will have food collection bins at the following stations: Sacramento, Davis, Martinez, Emeryville, San Francisco Ferry Building, Oakland Jack London Square and San Jose.
The beginning of summer is a critical time to replenish food banks. During the school year, many needy children are served meals at school, but they lose that resource when classes break for summer. The CCJPA wants to fight hunger by asking our passengers and the communities along our corridor to donate nutritious, non-perishable food items at the stations listed above.
You can also help by publicizing the food drive. At staffed stations, ask your station agent for a handful of our Fight Hunger flyers or bookmarks and please share the information with your fellow train riders, friends or co-workers.
State Funding to Support Intercity Passenger Rail in Latest Budget Proposal
In my last issue I reported that a transit-saving bill was on the Governor’s desk to include in the state budget for Fiscal Year 2011. Transit-supportive California lawmakers responded to the Governor’s initial state budget, which did little to support California’s Intercity Passenger Rail (CA IPR) program, by proposing to increase sales tax on diesel. This solution supports the CA IPR Program and provides the ability for CA IPR services to apply for Federal Railroad Administration (FRA) High Speed Intercity Passenger Rail (HSIPR) grants that are available under our current FY2010 federal appropriation. Fortunately, the Governor accepted the diesel tax proposal; thus once the budget is final, the CA IPR program should be financially “safe” for now as the diesel sales tax proceeds will provide a stable program of annual operating funds to support the existing Capitol Corridor service levels and future expansion.
While we’re on the topic of expansion and federal appropriations, the CCJPA is in the process of developing several significant corridor applications for the FY 2010 round of FRA HSIPR grant funding. We are applying for funds that will allow us to increase service frequency between Auburn and Sacramento (one additional round trip) and between Oakland and San Jose (four additional round trips). We will file these applications this summer, and if we are awarded the grants, our intent is to implement the Auburn service expansion as soon as funding is secured; whereas the more extensive service expansion to San Jose will require construction of numerous projects that will be implemented over the next five years.
Reinvesting to Improve Our Service
The CCJPA has a long history of using its resources to reinvest in our system to expand service, enhance communications with our riders and improve security. Recently, the CCJPA funded construction of new crossovers on the Union Pacific rail line. Crossovers benefit our riders by improving train operations and reducing delays. In Emeryville, two new crossovers are being constructed which will reduce/eliminate delays that sometimes occur when more than one train needs to access the station. We expect to complete the Emeryville crossovers in June. Similarly, at Benicia we completed an additional crossover in April. The two crossovers along that span of track will improve train operations around the Benicia industrial facilities by reducing delays the Capitol Corridor sometimes experiences while waiting for freight trains to serve these facilities. Here’s an update of planned Capitol Corridor projects and activities:
Customer Communications Passenger Service Alerts program: In response to rider feedback, CCJPA is working with a vendor to improve communications with you via text message alerts (SMS) and email. In June we expect to implement Phase 1, which will migrate our current e-newsletter, CC Rail Mail to the new service. A trial program will also offer subscription-based email or SMS alerts about major train delays and service changes. Sign Upgrades: By June 1 we will have replaced all of the electronic platform message signs. The new signs are being installed, which will be followed by software upgrades to expand the display to four lines of text to convey detailed real-time service information to you at our platforms. Sacramento Interior Electronic Message Board Replacement: By mid-July we expect to complete the board replacement in Sacramento station. This board is the large display which shows train data to our riders. The upgraded board will have less glare and be easier to read.
Enhanced Security Security Cameras at Unstaffed Stations: This summer we will put a Security Camera Installation contract out to bid and expect to have cameras and related security equipment completely installed at unstaffed stations by the end of this year.
As always, it’s our pleasure to serve you. Please take advantage of the many discounts we are currently offering for seniors, kids, group travel, J.M. Barrie’s Peter Pan at Ferry Park and A’s fans. Details of all our summer promotions can be found at www.capitolcorridor.org.
At the Capitol Corridor we pride ourselves in delivering a high-quality transportation experience. As paying customers you are entitled to the best we can offer. Feel free to drop us a note and let us know how we are doing via our website at www.capitolcorridor.org or by phone at 1-877-9-RIDECC.
Sincerely,
David B. Kutrosky
CCJPA Managing Director
August 4, 2011 
Posted in Special Issues 
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