Apology for Delays on March 25 & 28

March 29, 2011

We would like to extend our apologies for delays experienced on Train 524, Friday, March 25 and Train 523 yesterday, Monday, March 28. Some passengers have experienced long delays and train cancellations. This is not the level of service you expect from the Capitol Corridor, and falls well below the quality of service we work to provide you.

We have a clear understanding of the inconveniences delayed or canceled trains can cause, and for that we apologize.

A few of the morning trains, Train 523 in particular, have been directly or indirectly delayed by these mechanical issues last week or yesterday. Please rest assured that these back-to-back mechanical issues are being addressed with the Amtrak mechanical team and we are taking steps to monitor and avoid repeated events like this in the future.

We worked hard to achieve an average 95+% on-time performance for 2010, which is the best in the Amtrak-operated system.

Despite these recent delays, we remain committed to maintain that level of on-time service to our passengers and will work closely with our operating partners to bring you the service you’ve come to expect.

David B. Kutrosky
Managing Director
Capitol Corridor Joint Powers Authority