On the evening of Sunday, August 12, 2012, the City of Sacramento’s “Path to Progress” was put to use at Sacramento Valley Station as Capitol Corridor and Amtrak trains switched to the new platform. The City’s new pathway is 500 feet (comparable to a block and a half) longer than what loyal riders are accustomed to walking; therefore, in my previous blog, I suggested riders give themselves extra time for the longer distance.
My staff and I walk the talk. We ride the Capitol Corridor or use other forms of public transit to travel to work or get to Sacramento, so we understand how changes in one’s everyday travel plan may take a little getting used to. But I am also aware that there are folks—whom for whatever reason—may find the walk a challenge and may need extra help in negotiating the longer path or the grade between the tracks and the platform.
The purpose of this blog is to let you know that not only is CCJPA listening to your concerns we have staff who use this station each weekday, so we are observing the issues as well. Therefore, the CCJPA is actively working with Amtrak to see what changes should be made to accommodate those riders who need extra support.
For example, Amtrak modified its early morning jobs schedule there at the Sacramento Valley Station, which means Amtrak will have two ticket clerks on duty at 4am on weekdays. In addition, the CCJPA is using various avenues to publicize that mobility impaired, ADA or elderly passengers who want assistance going to the new platforms need only to go the ticket window to request an electric cart to transport them to the trains.
We will continue to make adjustments in order to ensure that passengers have a safe and pleasant experience at the Sacramento Valley Station as well at other Capitol Corridor stops or on our trains. We appreciate your patience. We know public transportation is a choice, and we are grateful for your continued loyalty.