coronavirus Capitol Corridor

Coronavirus Updates: Latest on Service, Health, and Safety

March 6, 2020

Updated: July 28, 2020

LATEST NEWS: On June 18, 2020, California’s Governor Newsom announced a state-wide mandate requiring people to wear face coverings while in public. In addition to this mandate, Amtrak is requiring that all customers in stations, on trains and buses wear face masks. Small children who are not able to maintain a face covering are exempt from this requirement. Customers who don’t comply will be denied boarding, denied service, and may be removed from the train and banned from future travel.

Visit the Health & Safety page of our website for more details about how we are maintaining a healthy and safe travel environment.

The novel coronavirus (COVID-19) pandemic has significantly impacted the Capitol Corridor since the statewide shelter-in-place order first went into effect on March 16, 2020. We created this page as a central place for the most current, updated information about all aspects of our service, including how we’re keeping trains and buses clean, and how riders can change or cancel tickets.

Train and Bus Service Impacts

The Capitol Corridor is currently operating on a temporary, reduced schedule that will be in effect until further notice.

The current train schedule includes eight weekday round trips (versus the normal 15) and five weekend rounds trips (versus the normal 11). After being temporarily suspended on March 21, round-trip service between Auburn and Sacramento (weekday and weekend) was restored with the June 1 increase.

Connecting bus service is also reduced, and Route 99 between Emeryville and San Francisco is suspended until further notice. Passengers may instead travel to/from downtown San Francisco by connecting with BART at the Richmond Station or Oakland Coliseum Station, and will need to pay a separate fare for BART — with either a BART paper ticket or a Clipper card available for purchase at BART stations (Clipper cards are also available at certain retailers, such as Walgreens.) Please note that because the Capitol Corridor has suspended Cafe Car service until further notice, Clipper cards will not be available on board trains.

If you use other transit providers as part of your travel, be sure to check those individual agency websites for the most current schedule information. Many of our transit partners have implemented service reductions as a result of COVID-19, and schedules could change at any time.

Stations

Reduced hours have been implemented at the staffed stations of Sacramento, Davis, Martinez, Emeryville, Oakland Jack London Square, and San Jose.

Hours are as follows:
Sacramento: 5 AM – 12 AM
Davis: 5:30 AM – 11:40 PM 
Martinez: 6:30 AM – 11:30 PM 
Emeryville: 6:15 AM – 10:40 PM 
Oakland Jack London Square: 6 AM – 10:30 PM
San Jose: 6 AM – 8:30 PM

The Reno Station is temporarily closed starting Tuesday, March 31; however Capitol Corridor connecting buses are still serving its bus stop.

NOTE: Unaccompanied minor travel is still permitted per the standard policy, which allows children under 16 to travel without a parent or adult guardian between staffed stations only.

Parking

We are currently not certain if and how cities will be enforcing parking policies, and are working with them to receive clarification. We will update this page when we have more information.

Ticket Refunds & Cancellations

During this time, we do not want you to have to worry about losing money on unused tickets for any reason. Because of the coronavirus disruption, Amtrak, which handles our bookings, has made changes to its refund, as well as cancellation and change fee policies. Highlights of the new, temporary policies are:

  • Cancellation and change fees are waived for all single-ride/round-trip, multi-ride, and group tickets purchased through August 31, 2020.
  • Refunds on tickets purchased through August 31, 2020, will be issued upon request.
  • To request a refund on single-ride, 10-ride, or monthly tickets, call Amtrak at 1-800-USA-RAIL (1-800-872-7245) and ask to speak to the Refund Department. DO NOT press 1 for the Capitol Corridor as instructed by the automated message; this will transfer you to the Capitol Corridor’s Telephone Information Center, which is not equipped to issue refunds or change tickets. Keep in mind that if you have a single-ride/round-trip ticket, you can use your existing ticket on the same itinerary within one year without incurring additional fees. (Note: Changes or refunds for tickets purchased using special promotions may have restrictions that will be reviewed on a case-by-case basis.)
  • For group travel, trip leaders should call the Amtrak Group Desk at (800) 872-1477 to request a refund or cancel an existing reservation. Please also note that the Capitol Corridor is not accepting new group travel reservations until further notice.

Safety and Cleaning

We want to assure you that the safety of our passengers is and will always be our highest priority. Following are highlights of the protocols we have implemented with Amtrak, our operating partner, to maintain a safe environment on board trains and at stations. You can also find this information on the Health & Safety page of our website.

  • Enhanced cleaning: We have increased the frequency of cleaning service on our trains and at stations to multiple times a day, and in some cases, on an hourly basis. We have also increased the use of disinfectants that kill viruses to wipe down handrails, doorknobs, handles, and surfaces.
  • Increased supplies of disinfectant products: Hand sanitizers and disinfectant wipes for customers and employees are available throughout our trains and at stations.
  • Cashless Payments: Amtrak is only taking cashless payments in stations and on board trains. You may purchase tickets via CapitolCorridor.org, Amtrak.com, or the Amtrak app. Passengers do not need a paper ticket to board the train and are encouraged to take advantage of electronic ticketing options.
  • Air Filtration: Each rail car has a dedicated HVAC system that fully exchanges air up to 22 times an hour. For the health of our passengers, our team is now changing filters more frequently – every five days, three times faster than before.
  • Reinforcing good hygiene practices: We are regularly sharing best practices for protection against communicable diseases with customers and employees. (See tips below.)
  • Physical Distancing: Passengers should maintain a distance of at least six feet from other people while at stations and on board trains and buses. Signage has been displayed at several busier stations to indicate safe physical distances. Train conductors and bus drivers are available to assist riders on board with finding an appropriate seat.
  • Face Coverings Required: All Capitol Corridor passengers are required to wear a face covering while on board trains, buses, and at stations until further notice. Passengers may remove their face covering while seated alone or with a travel companion in their own pair of seats. Children who cannot maintain a face covering are exempt from this requirement.

Good Hygiene Tips

Personal hygiene is an important factor in reducing the spread of  coronavirus, flu, and colds in general. Following are important personal hygiene guidelines we encourage everyone to follow:

  • Wear a face covering when using the Capitol Corridor service. Face coverings are required on board trains, buses, and at stations at all times until further notice. Customers may temporarily remove their face covering to eat or drink. Customers who don’t comply will be denied boarding, denied service, and may be removed from the train and banned from future travel.
  • Wash hands frequently with soap and water – and for 20 seconds. If you can’t wash your hands, use hand sanitizers. All Capitol Corridor trains have bathrooms with sinks, hot water, and foaming soap for frequent hand washing. Hand sanitizer dispensers are also available on all trains and at stations.
  • Cover your cough or sneeze. When sneezing or coughing, use tissues and promptly dispose of them or cover your mouth with your sleeve or elbow.
  • Stay home. If you are feeling ill, please avoid being in public spaces and stay home until you are feeling better.

If you would like more information on the coronavirus and on staying healthy, please visit the CDC’s website.

Contact Information

If you think you may have been exposed to coronavirus, you should contact your healthcare provider immediately.

We also want people to know they can contact the Capitol Corridor confidentially to report a possible exposure on our service through our Help Center.

For the latest updates from the Capitol Corridor, you can subscribe to our eNews service here and follow us on Facebook and Twitter pages.

County Resources

Health conditions and restrictions vary across counties. We encourage riders to consult local sources for the most up-to-date information.

Alameda: http://www.acgov.org/

City of Berkeley: https://www.cityofberkeley.info/coronavirus/

Contra Costa: https://www.contracosta.ca.gov/

Marin: https://www.marincounty.org/

Sacramento County: https://www.saccounty.net/Pages/default.aspx

San Francisco: https://sf.gov/

San Mateo: https://www.smcgov.org/

Santa Clarahttps://www.sccgov.org/

Solano County: https://www.solanocounty.com/

Yolo County: https://www.yolocounty.org/home

Thank you for your cooperation in keeping our community healthy!