coronavirus Capitol Corridor

Coronavirus Updates: Reduced Schedule Starting Saturday, March 21

March 6, 2020

Updated: April 7, 2020

The novel coronavirus (COVID-19) is raising health concerns here and across the globe. The state of California is now under an emergency “shelter-in-place” order, which has resulted in a sharp ridership decline.

The Capitol Corridor is currently operating on a temporary, reduced train and bus schedule that went into effect on Saturday, March 21. This schedule allows us to manage the crisis, while maintaining core service for those essential workers who are exempt from the orders and rely on the Capitol Corridor to get where they need to go.

In an effort to ensure our customers have the most current information about how we are responding to and being impacted by this crisis, we are updating this page regularly with news about our service, how we’re keeping trains and buses clean, and how riders can change or cancel tickets.

Train and Bus Service Impacts

The Capitol Corridor’s temporary, modified schedule will be in effect until further notice. This schedule will be the same all seven days of the week, meaning no weekend/holiday schedule differences.

You can view the schedule on our website, and schedule times are also available in the booking system. Please note that if you use other transit providers, such as BART, as part of your travel, be sure to check those individual agency websites for schedule information. Most of our transit partners have implemented significant service reductions as the state shelters in place, and additional service reductions can happen at any time.

Highlights of Train Service Changes:

  • Reduced train frequency to five round trips daily between Sacramento and Oakland, with four of these round trips continuing to San Jose.
    • Westbound service (Oakland/San Jose direction) will consist ONLY of trains 523, 527, 537, 543, and 547.
      • Train 543 will terminate at Oakland Jack London Square instead of San Jose.
      • Train 523 WILL NOT stop at Richmond on Saturday and Sunday starting March 28 due to BART’s curtailed hours.
    • Eastbound service (Sacramento direction) will consist ONLY of trains 522, 524, 532, 542, and 546.
    • All trains will operate seven days a week at the same times as our current weekday schedule.
    • All other trains are cancelled until further notice, including service between Sacramento and Auburn on trains 529 and 536. Limited bus service will be available for Auburn, Rocklin, and Roseville passengers.
    • Suspension of Café Car service on all trains.

Highlights of Connecting Bus Service Changes:

  • The following bus routes have been CANCELLED:
    • Emeryville – San Francisco (Route 99). Passengers may instead travel to downtown San Francisco by connecting to/from BART. Capitol Corridor passengers will need to pay a separate fare for BART — with either a BART paper ticket or a Clipper card available for purchase at BART stations (Clipper cards are also available at certain retailers, such as Walgreens.) Please note that because the Capitol Corridor has suspended Cafe Car service, Clipper cards will not be available on board trains.
    • San Jose – Santa Barbara (Route 21)
    • Monterey-Salinas Transit (MST) service between Monterey and San Jose (Line 55) and between King City and San Jose (Line 86). Visit the MST website for service information.
  • The following bus routes have REDUCED SERVICE:
    • Highway 17 Express – Visit the Santa Cruz Metro website for service information.
    • Sacramento-Reno (Route 20) – NOTE: The Reno Station (RNO)  is temporarily closed; however, Capitol Corridor’s bus service is still serving the stop.
    • Sacramento-South Lake Tahoe (Route 20)
    • Sacramento-Roseville-Rocklin-Auburn (Route 20)
    • Sacramento – Redding (Route 3)
    • Martinez-Eureka (Route 7)

Stations

Reduced hours have been implemented at the staffed stations of Sacramento, Davis, Martinez, Emeryville, Oakland Jack London Square, and San Jose.

Hours are as follows:
Sacramento: 5 AM – 12 AM
Davis: 5:30 AM – 11:40 PM 
Martinez: 6:30 AM – 11:30 PM 
Emeryville: 6:15 AM – 10:40 PM 
Oakland Jack London Square: 6 AM – 10:30 PM
San Jose: 6 AM – 8:30 PM

The Reno Station is temporarily closed starting Tuesday, March 31; however Capitol Corridor connecting buses are still serving its bus stop.

NOTE: Unaccompanied minor travel is still permitted per the standard policy, which allows children under 16 to travel without a parent or adult guardian between staffed stations only.

Parking

We are currently not certain if and how cities will be enforcing parking policies, and are working with them to receive clarification. We will update this page when we have more information.

Ticket Refunds & Cancellations

During this time, we do not want you to have to worry about losing money on unused tickets for any reason. Because of the coronavirus disruption, Amtrak, which handles our bookings, has made changes to its refund, as well as cancellation and change fee policies. Highlights of the new, temporary policies are:

  • Cancellation and change fees are waived for all single-ride/round-trip, multi-ride, and group tickets purchased through May 31, 2020.
  • Refunds on tickets purchased through May 31, 2020, will be issued upon request.
  • To request a refund on single-ride, 10-ride, or monthly tickets, call Amtrak at 1-800-USA-RAIL (1-800-872-7245) and ask to speak to the Refund Department. DO NOT press 1 for the Capitol Corridor as instructed by the automated message; this will transfer you to the Capitol Corridor’s Telephone Information Center, which is not equipped to issue refunds or change tickets. Keep in mind that if you have a single-ride/round-trip ticket, you can use your existing ticket on the same itinerary within one year without incurring additional fees. (Note: Changes or refunds for tickets purchased using special promotions may have restrictions that will be reviewed on a case-by-case basis.)
  • For group travel, trip leaders should call the Amtrak Group Desk at (800) 872-1477 to request a refund or cancel an existing reservation. Please also note that the Capitol Corridor is not accepting new group travel reservations until further notice.

Safety and Cleaning

We want to assure you that the safety of our passengers is and will always be our highest priority. Following are highlights of the protocol we have implemented with Amtrak to maintain a safe environment on board trains and at stations:

  • Enhancing cleaning: We have increased the frequency of cleaning service on our trains and at stations to multiple times a day, and in some cases, on an hourly basis. We have also increased the use of disinfectants that kill viruses to wipe down handrails, doorknobs, handles, and surfaces.
  • Increasing supplies of disinfectant products: We are increasing the availability of hand sanitizers and disinfectant wipes for customers and employees throughout our trains and at stations.
  • Cashless Payments: Amtrak is only taking cashless payments in stations and on board trains. You may purchase tickets via CapitolCorridor.org, Amtrak.com, or the Amtrak app. You may also use Amtrak gift cards available in some retail locations to purchase tickets at the station. Please note that gift cards will not be accepted on board trains due to system limitations.
  • Reinforcing good hygiene practices: We are sharing with employees and customers the best practices on ways to protect against communicable diseases. Please note that all of our trains have bathrooms, and soap is available in each bathroom for washing hands thoroughly. (See tips below.)

Personal Safety Tips

As has been reported widely, personal hygiene is an important factor in reducing the spread of  coronavirus, flu, and colds in general. Following are important personal hygiene guidelines we encourage everyone to follow:

  • Wash hands frequently with soap and water – and for 20 seconds. If you can’t wash your hands, use hand sanitizers. Please note that all Capitol Corridor trains have bathrooms with sinks, hot water, and foaming soap for hand washing. We are in the process of installing hand sanitizer dispensers on all trains as well and expect this to be complete by the end of March.
  • When sneezing or coughing, use tissues and promptly dispose of them or cover your mouth with your sleeve or elbow.
  • If you are feeling ill, please stay home until feeling better.

If you would like more information on the coronavirus, please visit the CDC’s website.

Contact Information

If you think you may have been exposed to coronavirus, you should contact your healthcare provider immediately.

We also want people to know they can contact the Capitol Corridor confidentially to report a possible exposure on our service through our Help Center.

For the latest updates from the Capitol Corridor, you can subscribe to our eNews service here and follow us on Facebook and Twitter pages.

County Resources

Alameda: http://www.acgov.org/

City of Berkeley: https://www.cityofberkeley.info/coronavirus/

Contra Costa: https://www.contracosta.ca.gov/

Marin: https://www.marincounty.org/

Sacramento County: https://www.saccounty.net/Pages/default.aspx

San Francisco: https://sf.gov/

San Mateo: https://www.smcgov.org/

Santa Clarahttps://www.sccgov.org/

Solano County: https://www.solanocounty.com/

Yolo County: https://www.yolocounty.org/home

Thank you for your cooperation in keeping our community healthy!