Dear Capitol Corridor Passengers,
I hope this message finds you and your loved ones doing well as 2015 comes to a close. I’m excited to report on what has been a banner year for the Capitol Corridor. Despite the fact that gas prices stayed relatively low throughout the year, people continued to leave their cars behind and opted for the comfort and convenience of the Capitol Corridor trains.
In terms of ridership, reliability, and customer service, the Capitol Corridor had outstanding results over the past 12 months, maintaining our position as one of the premier intercity trains in the nation. In fact, among Amtrak’s national network of intercity rail routes, the Capitol Corridor achieved the following rankings:
#1 in on-time performance for the 6th year in a row
#3 in ridership, with just under 1.5 million riders
#3 in overall satisfaction, with conductors and food service attendants ranking #1!
These results are a testament not only to our service partners – Amtrak and the Union Pacific Railroad – but to you and all our loyal passengers. Without your patronage, we would not be able to provide the level of service we now operate. And without your input – the good and the bad – we would not have an understanding of the features and services that are most important to the people who ride the train. Because we’ve listened to your comments and questions, we’ve been able to bring you amenities we know you value, such as free onboard wi-fi, electronic ticketing, text service alerts, and most recently, our real-time train status mobile app which launched in November to overwhelmingly positive reviews.
One of the features of Capitol Corridor that makes me especially proud, and that I believe plays a big part in our success, is the wide range of destinations we serve along our route. At 170 miles, the Capitol Corridor may not be the longest passenger rail route in the nation, but it is a vital corridor connecting Northern California’s fastest-growing urban hubs. It serves three international airports, five nationally-recognized universities, the capital of what would be the world’s 7th largest economy, and some of the most vibrant employment centers and tourist spots on the globe. In fact, this February, Capitol Corridor will be a proud transportation partner for Super Bowl 50, which will take place on Sunday, February 7, at Levi’s® Stadium, just steps from the Santa Clara/Great America Amtrak Station.
This variety along our route is matched by the diversity of the passengers, employees, and communities served by the Capitol Corridor. This diversity is what makes the Capitol Corridor great, and it is a trait we celebrate and will continue to nurture. Whenever I’m on a Capitol Corridor train (and I ride the train often!), one thing I notice is the strong sense of community on board, almost like a small village on steel wheels. We’re grateful to have passengers who truly enjoy their time on the train and are courteous and friendly with staff and fellow passengers. We especially appreciate the “veteran riders” who go out of their way to make the “rookie riders” feel right at home.
Thank you again for being loyal and helpful customers over the past year. We wish you and your loved ones a safe and wonderful holiday season, and we look forward to welcoming you on board the Capitol Corridor in 2016!
David B. Kutrosky
Capitol Corridor Joint Powers Authority