The CCJPA values its customers and respects their privacy. We collect information in an effort to improve our customers’ experience and to communicate with our customers about our service, contests, drawings and promotions. We recognize that we must maintain and use customer information responsibly.
What kind of information does the Capitol Corridor collect?
We collect information such as your name, e-mail, and postal address when you join our mailing list, or when you participate in a contest, promotion or survey. We may acquire from third parties names, e-mail and postal addresses for select mailings. Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “How does the Capitol Corridor use ‘cookies’?” section below for information about cookies and how we use them.
How does the Capitol Corridor use my information?
When you save your information online with the Capitol Corridor, you will be signed up to receive e-mail updates about news, contests, promotions and service changes. From time to time, we may also send you e-mail surveys to help us learn more about your travel preferences and your experiences on the train.
To serve you better, we may combine information you give us online about your interests and experiences with demographic information that is publicly available. We use that combined information to enhance and personalize your experience with us, and to communicate with you by e-mail or postal mail about our services, contests and promotions that may be of interest to you. If you do not want us to use your information as described above, please email us at [email protected].
How does the Capitol Corridor use “cookies”?
When I tap to pay with a contactless bank card, what information does Capitol Corridor collect?
Capitol Corridor is piloting contactless fare payments with a small group of riders, with the longer-term goal of adding contactless fare payment acceptance devices across our fleet. This section describes Capitol Corridor’s privacy practices regarding the collection, use, and disclosure of your personal information when you tap your contactless bank card to pay for fares.
Capitol Corridor and our third-party service providers may collect and retain your name, credit or debit card number, and Capitol Corridor travel and payment history when you tap a contactless bank card on one of our payment acceptance devices to board Capitol Corridor trains.
We do not collect your contact information (such as e-mail and phone number) from your contactless bank card.
We use your bank card information to process your transactions made at our payment acceptance devices, to calculate your fares, and to resolve inquiries you submit when you contact us via the website or through our customer service. We may use your transaction history to resolve issues with your bank card charges or for your other inquiries.
Such information may include the credit or debit card primary account number and expiration date. Additionally, we may collect the country of card issuance, the card brand (e.g., Visa, Mastercard), and/or the card type (e.g., credit, debit, pre-paid, contactless, transit benefit, etc.).
We may create anonymized data from your personal information and the personal information we collect from others. We make personal information into anonymized data by excluding information that makes the data personally identifiable to you, and we may use that anonymized data for our lawful business purposes such as to improve our products and services. Anonymous data does not contain any information that could be used to identify or contact individual customers.
We may disclose personal information without your consent:
- To provide services and products. We may share your personal information with third parties that provide us with services or support our business activities (such as payment processing). These service providers are subject to the California Consumer Privacy Act and are prohibited from retaining, using, or disclosing the personal information for any purpose other than for the specific purpose of performing services on our behalf and as directed by us.
- For compliance, fraud prevention, and safety. We may share your personal information for compliance, fraud prevention, and safety purposes.
- When required by law. We may be required to share your information pursuant to a court order or other legal or regulatory obligation or process. In addition, the disclosure of your personal information is subject to certain laws, including but not limited to the California Public Records Act, California Privacy Rights Act, and the Streets and Highways Code: 31490: Electronic Toll Collection and Electronic Transit Fare Collection Systems, unless the information is exempted by law. You should not provide personal information if you are concerned about disclosure of your information under these laws.
We are strongly committed to protecting your personal information from unauthorized access, use, or disclosure. We, and our service providers, employ a number of organizational, technical, and physical safeguards designed to protect the personal information we collect. Contactless bank card information is stored in a non-identifiable way so that it has no extrinsic or exploitable meaning or value. However, security risk is inherent in all internet and information technologies, and we cannot guarantee the security of your personal information.
Does the Capitol Corridor share my information with third parties?
We may contract with third parties to assist us in maintaining and managing our customer information, to fulfill promotions and to communicate with our customers about Capitol Corridor related issues. We do not authorize any of those third parties to make any other use of your information.
When we offer contests and promotions, or join with other companies to do so, customers who choose to participate in those contests and promotions may be asked to provide personal information to participate. That information may then be used by us and by any company offering the contest or promotion to notify winners or to fulfill promotional obligations.
In addition, when we team up with another company to offer or provide products, services, contests or promotions, we and the other company may cross-reference our customer databases to identify common customers. We and the other company may use that existing information to identify future promotional opportunities and to fulfill promotional or contractual obligations.
If, prior to participating in a contest or promotion, you opted not to receive information about or mailings from us, you may still receive information from or about the Capitol Corridor in connection with the contest or promotion if you choose to register for or participate in it. You may opt not to participate in these contests or promotions if you do not want to receive information about the Capitol Corridor or share your information with the Capitol Corridor and the other companies sponsoring those contests or promotions.
We also may share aggregate, non-personally identifiable information about you, such as age and gender, with our business partners to fulfill our contractual obligations. Except as described above, we do not share, rent or sell any information we collect online to any unaffiliated third party.
When we join with third parties to offer you products such as special discounts, programs, or prizes, CCJPA cannot be responsible for the third party’s products. Any comments or complaints you may have about the product should be directed to the third party. We, of course, carefully select our promotional partners, and if you have comments about the third party’s relationship with the Capitol Corridor, please let us know.
How does the CCJPA protect kids’ privacy?
Like you, we at the Capitol Corridor are concerned about the safety of children when they use the Internet. Consistent with the Children’s Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. If we receive actual knowledge that a subscriber to the Capitol Corridor is under the age of 13, we will remove all personally identifiable information about that person from our files. Also, the Capitol Corridor requires that all contest or drawing entrants be at least 18 years of age or older.
The Capitol Corridor website may contain links to other sites that are not under our control. These websites have their own policies regarding privacy. You should review those policies before visiting the websites. We have no responsibility for linked websites, and we provide these links solely for the convenience and information of our visitors.