Ticket Policies

The following information provides more details about Capitol Corridor tickets.

About Your Tickets

Capitol Corridor tickets are evidence of fare paid and must be surrendered for cancellation or inspection by any conductor or authorized carrier representative.

Tickets are valid:

  • Between the stations listed on the ticket.
  • For the class of service and accommodations listed on the ticket.
  • Within the validity period stated on the ticket.
  • Subject to other conditions as stated on the ticket.

Tickets are void if:

  • They bear alterations or erasures.
  • Passenger receipt is detached.
  • Presented for passage by any person(s) other than the individual or party for whom they were originally purchased, unless authorized by fare code rules.

Passenger Identification Policy

Adult passengers 18 and older, as well as 16 and 17 year olds travelling without an adult, must have a valid photo ID in order to purchase tickets from ticket agents and conductors. Unaccompanied minors age 13, 14, or 15 do not need to display a photo ID when traveling without an adult; however, an adult 18 or over must show their valid photo ID when dropping off and picking up the minor. (See Amtrak’s Unaccompanied Minors page for more information.) At the direction of the Transportation Security Administration (TSA), random passenger ticket and identification checks are conducted on board trains. Please be prepared to show a photo ID to the on-board crew. See Amtrak’s ID policies for more details.

Amtrak and Capitol Corridor’s Conditions of Carriage

Amtrak and Capitol Corridor may refuse to carry passengers:

  • Who have not paid the applicable fare.
  • Whose conduct is objectionable (such as, but not limited to, being under the influence of alcohol or narcotics).
  • Whose personal hygiene makes them offensive.
  • Who pose a health, safety or security hazard to other passengers or employees.
  • Who refuse to comply with safety or security rules or with instructions of Amtrak and Capitol Corridor personnel.
  • Who would require Amtrak or Capitol Corridor personnel to provide personal care services or otherwise do not meet the essential requirements for the receipt of Amtrak and Capitol Corridor service (unable to take care of themselves).
  • Who refuse to consent to Amtrak security inspections of persons and/or baggage on board Amtrak and Capitol Corridor trains and/or at designated areas, such as train platforms and passenger boarding or waiting areas.

Show Your Ticket

Please be ready to present your ticket (paper copy or pulled up on your mobile device) and valid photo ID to the conductor once you are seated, or to the bus driver at the time of boarding. Even if you are a daily rider, and hold a multi-ride ticket, you must still present that ticket to the conductor or driver. If you are making connections between a train and bus, you must be ready to show your ticket for each segment of travel.

Lost, Stolen, or Destroyed Tickets

If you purchased your ticket online, your ticket is an electronic ticket, or eTicket. Because eTickets do not have cash value, you can reprint that ticket from any computer, Ticket Kiosk machine, or by a station agent. You can also log in to your Amtrak account via the Amtrak website or mobile app to access your ticket.

If, however, you purchased your ticket from a station ticket agent, a Ticket Kiosk machine, or on board the train, your ticket is like cash and must be safeguarded as such. Amtrak and Capitol Corridor are not liable for lost, stolen, misplaced, or destroyed tickets. In order to travel, you must repurchase your ticket.

Itinerary Changes

Since Capitol Corridor does not require advance reservations, most Capitol Corridor tickets may be used on the Capitol Corridor route within one year of purchase without modifying your ticket. You will, however, need to modify your ticket in the following circumstances:

  • travel requiring a reservation, such as those on certain connecting bus routes, or trips that include travel segments beyond the Capitol Corridor route,
  • tickets that were booked as part of a limited-time, reservation-required promotion, and
  • group tickets or tickets issued by a travel agency)

If do need to modify your itinerary, visit the Amtrak website for information about making an itinerary change, or call 1-800-USA-RAIL.

Ticket Cancellation & Refunds

Because Amtrak issues tickets for the Capitol Corridor, you must use Amtrak.com to cancel your reservation. You have one year from the ticket purchase date to apply for a refund. Visit Amtrak’s website for details on how to cancel a ticket and request a refund, or call 1-800-USA-RAIL.