Wi-Fi Frequently Asked Questions

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Wi-Fi FAQs

What kind of Internet speed can I expect?

Our mobile Wi-Fi network relies on bandwidth provided by cellular carriers who have towers along our routes. The bandwidth available from these towers is limited and our speeds may not match what you are used to receiving from stationary Wi-Fi networks. Engaging in web activities that use large amounts of bandwidth will negatively affect the online experience of other passengers. When using our network, please keep this in mind and be respectful of your fellow passengers.

Are there any restrictions?

To maximize the amount of onboard bandwidth available to all passengers, AmtrakConnect blocks access to streaming media and limits file downloads to 10MB. To prepare for this restriction, we recommend passengers download any necessary large files prior to boarding the train.
In addition, Amtrak utilizes a third-party web filtering service in order to restricts access to websites with objectionable content. Content filtering is not a perfect science, and can at times incorrectly block a category.

Will my VPN (Virtual Private Network) be supported?

AmtrakConnect supports VPNs on Capitol Corridor, San Joaquin and Pacific Surfliner trains.

I am having trouble connecting. Who can I call?

AmtrakConnect does not offer technical support for passengers experiencing difficulty with the network. If you feel there has been a network outage, please report this to the onboard staff. While our Conductors are unable to troubleshoot your connectivity issues, they can report the possibility of an onboard outage to an offsite monitoring service.

Which of your trains have Wi-Fi?

CCJPA was a pioneer in launching complimentary Wi-Fi access onboard the Capitol Corridor trains since 2011. AmtrakConnect Wi-Fi is currently available on the following routes:

  • Capitol Corridor
  • San Joaquin
  • Pacific Surfliner
Why am I getting an error screen when browsing the Internet?

Amtrak will be restricting access to certain websites, whether due to their inappropriate content, or because the website has been deemed to consume high-levels of bandwidth. Passenger comments regarding restricted access should be provided via the following link: amtrak.com/contactus

How the System on the Train Works

The system on the train is provided by access points located in each car (“intermediate cars”) that are wirelessly meshed to a central “brain” car which houses a server/router with eight cellular data cards and antennas to communicate with the cellular network along the route. The cellular cards are the limiting factor in the system connecting to the wide area network (WAN—or what many people more casually term, “the internet”). The signals that arrives or leaves the train via those cellular cards is actually sent and managed through a network operating center (NOC) which lives in a secure server farm located in California. The bandwidth provided by each cellular card is aggregated and rebroadcast for uploads and downloads over the on-train wireless network (the local area network or LAN) and delivered using the Wi-Fi ® protocol (802.11n) thus allowing any Wi-Fi equipped device (802.11 b, g, and n) to connect to the network via the afore mentioned access points. The café/diner car in each train consist is the brain car and each coach or cab/coach car is considered the intermediate car.

Q: Hi, I’m a first-time rider and would like to know where I can take the train?

A: You can check out our route map for all the exciting destinations that Capitol Corridor serves. In addition, you can check out the first-time rider page for even more tips.

Station Tips

  • Buy tickets online so you don't have to wait for a station agent or Quik-Trak machine.
  • Some stations require paid or validated parking so arrive early to allow enough time.
  • Bike parking is available at all stations, so if you don't need your bike at your destination consider securing it at the station instead of bringing it on board.
  • Many stations have convenient connections to other transit providers. Be sure to ask the conductor for up to two transit transfers.
  • While waiting on the platform, be safe and stand behind the yellow line.
  • Only cross to another platform at designated crossings.